Terms and Conditions

Last updated: 26 October 2021

By enrolling in any course offered by Witty Mitty, the student and/or his/her parents/guardians acknowledge and agree to our Terms and Conditions as specified below. Witty Mitty reserves the right to update and change the Terms and Conditions at any time.

Update: Phase 2 – Heightened Alert

Should national COVID-19 regulations prohibit in-person classes, holiday camps will be shifted online by default, except for courses where course-specific learning outcomes may not be delivered in an online format – such as camps for preschoolers and camps involving hardware.

For students already enrolled in the above courses, customized recommendations for suitable substitute courses based on each child’s experience and interests will be made as far as possible.

Credit notes with 1 year’s validity will be issued for courses that cannot be shifted online. Refunds will not be issued or processed.

Should students need to take a leave of absence due to a quarantine order or stay home notice, a 100% credit note will be issued with 1 year’s validity.

1) Terms and Conditions: Holiday Camps Online

Please note that the use of the terms “class” and “sessions” refer to online sessions conducted by Witty Mitty.

Enrolment

All camp slots purchased are non-refundable. Exchanges may be made based on Witty Mitty’s discretion and processed on a case-by-case basis.

Witty Mitty reserves the right to update instructor allocation, course fees, course duration, and curriculum content as deemed appropriate or necessary.

Promotional codes cannot be combined with other existing or ongoing promotions unless otherwise specified.

Refunds will not be processed for any promotional discount missed, withdrawals from class or if you experience technical problems from your side that caused you to miss a class or part of a class.

Cancellation Policy

The minimum number of students required for a class to be confirmed is 1. In the event of low sign-ups, Witty Mitty will notify parents/guardians 14 days prior to the class starting. We reserve the right to cancel 7 days before the class if the minimum number of students is below 1, in which case the course fee that was paid will be refunded in full.

Withdrawals

Refunds will not be processed for withdrawals. For withdrawals made within 24 hours of purchase, Witty Mitty may offer credit notes for withdrawals on a case by case basis. Witty Mitty reserves the right to make the final decision.

Make-Up Classes

Make-up classes will not be offered for any sessions missed. We will instead provide your child access to the lesson materials from any missed sessions.

Privacy

Witty Mitty may take video recordings of the class and its students for educational, training, and/or promotional purposes.

If you wish for you or your child to not be featured in any educational, training and/or promotional materials, please send us an email at ask@wittymitty.com.

2) Terms and Conditions: Offline Holiday Camps and Term Programs in collaboration with schools

Please note that the use of the term “class” refers to offline holiday camps, weekly workshops and one-off workshops conducted by Witty Mitty in Singapore.

Enrolment

The student’s enrolment is only confirmed when the registration on our online system and payment is complete.

Witty Mitty reserves the right to combine classes (as long as it’s the same course) of different age groups as deemed appropriate or necessary. In the event that classes are combined, Witty Mitty will notify the parents/ guardians of the changes either through email or phone call 7 days before the class starts.

Witty Mitty reserves the right to update instructor allocation, course fees, course duration, and curriculum content as deemed appropriate or necessary.

Promotional codes cannot be combined with other existing or ongoing promotions unless otherwise specified.

All materials, such as laptops and the various learning kits provided by Witty Mitty are for in-class use only, unless otherwise stated in the respective course descriptions.

No refund will be processed for any promotional discount missed, withdrawals from classes, or missed classes.

Class Cancellations

The minimum number of students required for a class to be confirmed is 3. In the event of low sign-ups, Witty Mitty will notify parent/guardians 14 days prior to the class starting. We reserve the right to cancel a class 7 days before the class commences if the number of students is below the minimum requirements, in which case the course fee that was paid will be refunded in full.

Withdrawals

We strive to maintain a low instructor-to-student ratio and hence we value every seat that we offer. Due to limited seats, the following policy will apply, and in the event of any dispute, Witty Mitty reserves the right to make the final decision.

Withdrawal at least 14 days prior to class starting: 100% credit note of the amount paid (e.g. if the class starts on December 1, and cancellation is done no later than November 16).

Withdrawal within 14 days of class starting: 50% credit note of the amount paid.

Withdrawals, after classes have commenced, are only applicable to the following circumstances:

Withdrawal due to serious illness or injury resulting in your child missing 2 or more consecutive days of holiday camps, or 3 consecutive weeks of term classes. Witty Mitty will offer the option of a pro-rated credit note for the classes missed or to transfer to an alternative schedule subject to availability.

If your kid doesn’t think it’s the best thing ever after attending the first 2 days of holiday camps (or the first 3 weeks of term classes) and would like to withdraw, we’ll issue you a 50% credit note of the amount paid. No withdrawal requests will be processed after the above-mentioned period for both holiday camps and term classes.

Withdrawal requests will have to be made in writing at least 12-hours before the withdrawal deadlines above, by sending us an email at ask@wittymitty.com along with the respective documentation (e.g. medical certificates).* If and when a refund is processed a $20 processing fee will be charged for each transaction.

Rebooking & Transfers

We will allow for 1 change in your registration up to 48-hours prior to class starting (e.g change in location, time or course), subject to availability. Subsequent changes will be subject to a $20 administrative fee per change. Requests have to be made in writing by sending us an email at ask@wittymitty.com.

Credit Notes

By default, credit notes are valid for 6 months upon issuance and can be used towards any class that you want to sign up for within the validity period.

In the event that the class that you want to sign up for has a higher course fee, you will be required to pay the difference.

If the class that you want to sign up for has a lower course fee, then the credits may be used in part. Please note that the validity date will still remain the same and will not be extended.

Credit notes can be transferred to friends and family. Requests have to be made in writing by sending us an email at ask@wittymitty.com.

Make-Up Classes (Holiday Camps)

Due to the nature of the holiday camp format, we are unable to offer make-up classes during this period. Any alternative arrangements (e.g. joining another class at a different location/day) are arranged as a goodwill gesture and are strictly subject to availability. Should the arrangement not be available, there will not be any refund or credit note provided.

Absence without notice will not be eligible for any alternative arrangements. All requests have to be made in writing prior to the class starting, by sending us an email at ask@wittymitty.com.

Make-Up Classes (Regular Term Classes)

By default, we do not offer make-up classes. Requests will be considered on a case-by-case basis.

Discipline and Safety

Parents/Guardians are solely responsible for the safety of the student before and after class. Students are welcomed to arrive 15-min prior to the start of the class to settle in and should be picked up no later than 15-min after the class ends.

It is the responsibility of parents/guardians to inform Witty Mitty if the student has any medical conditions that may require special attention.

In the event of a serious accident that may require immediate medical attention, Witty Mitty might bring your child to the nearest clinic/hospital. By enrolling in Witty Mitty Classes, you have given us consent to do so and parents/guardians will be notified immediately.

In the event where a student causes damage to any Witty Mitty’s property, the parents/guardians will be notified and are responsible to pay for the associated costs and damages (based on the market value) arising from the incident.

Photograph and Film Materials

Witty Mitty may take photographs/video recordings of the class and its students and/or parents/guardians for educational, training, and promotional purposes.

If you wish for you or your child to not be featured in any educational, training, and/or promotional materials, please send us an email at ask@wittymitty.com